Troubleshooting
Fix a site that cannot be read, a failed check, a silent pixel, a Google or Stripe error or a failed payment.
Most problems fall into one of these. Find the message you see, then try the fix beside it. If it still fails, send a request and a person will help.
| You see | Try this |
|---|---|
| We could not read your homepage just now | Check that the site is up and opens without a sign-in, then try again in a minute |
| We did not find the tag on your homepage yet | Paste the tag inside the head section of your homepage, save, publish, then press Check now. See verify your site |
| Too many tries. Try again in an hour | A check can be run only so often. Wait, then run it once more |
| The pixel shows nothing | Visit your own site once after you add it, and wait a few minutes. Then press Test now on Website. Steps per platform are in install the pixel |
| Google did not accept the saved access | Press Reconnect on Google and sign in again. See Connect Google |
| No properties or no verified sites on this account | Sign in to the Google account that owns the property or the Search Console site |
| Could not connect, on Stripe | Create a restricted, read-only key in Stripe and paste it again. See Connect Stripe |
| Your last payment did not go through | Update your card in the billing portal on Plan and billing. Stripe retries the card on its own |
A pillar that stays empty
A pillar says Not measured yet until the source it names is connected and has been read once. See pillars that are not measured yet. Press Refresh now on Score after you connect.
The Growth Diagnosis
Check the address and the email
Use the full address of a public site, and a work email that can receive mail, so the result can be sent.
Make sure the site is public
The diagnosis reads only what any search engine can open. A site behind a sign-in cannot be read.
Try again later
Each site and each person can run it a few times a day. If you are told so, come back the next day.
Words you do not know are in the glossary.
Did not find your answer? A person reads every request.
Ask support