Get help

1. 1

   Send a request

   In Support, New request: a subject and the details. Tick Attach my account context so we do not have to ask.

2. 2

   Get the reply

   Replies from the support team appear in the request, with its status: Open, In progress or Closed.

3. 3

   Reply back

   Answering reopens a request, whether it was in progress or closed.

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A reply also reaches you by email. The request stays in Support until it is closed, so you can come back to it.