Search the answers.
Most questions here end in a guide, not a ticket. Search the articles, browse by category, and if you do need a human - the honest escalation paths are at the bottom.
Four places questions come from
Each category links to the surface that answers it in depth.
Popular articles, live-filtered
Type to narrow - the search runs instantly over titles, summaries and categories.
Popular articles
Install & first run
Get Surfil running beside your agents in 3 minutes.
Consolidating MCP servers
Reduce token sprawl by merging servers into one endpoint.
Verifying a savings receipt
Use surfil verify to check any receipt offline.
CLI reference
login · status · consolidate · audit · rewind · ask · verify · export.
Weave format spec
Signed Markdown: frontmatter, provenance, code_hash, signature.
The four questions everyone asks first
If you installed Surfil this week, one of these is probably yours.
Did the install change my agent configs?
Yes - and it snapshotted the originals first. surfil uninstall restores every byte exactly. You can diff the backups yourself.
Where did my MCP servers go?
Nowhere - consolidation routes them through one endpoint. Every server still answers; your agents just stop re-sending the same context to each one.
Why is my first receipt taking a week?
Because it's measured. Surfil baselines a normal week of traffic before claiming anything - an instant number would be an invented one.
What exactly counts as a Credit?
One server-signed value-output - a receipt, a benchmark, an attestation. Execution is always unmetered; only the signed proof is metered.
When an article isn't enough
Two honest paths - one for your problem, one for ours.
It's on your machine
Adapter wiring, device approval, a receipt that won't verify - email support with the command you ran and its output. One business day reply target; faster on Team and Enterprise plans.
Send it to a humanIt might be on ours
Before assuming your setup broke, check the live health endpoint - it answers for the edge directly, with no status-dashboard varnish sitting in between the two.
Check live status