Terms of Service

These Terms of Service ("Terms") govern your use of FORG, including the FORG agent, the forg.pro website, and the FORG dashboard (the "Service"), provided by UpgradIQ, Inc. ("UpgradIQ," "we," "us," or "our"). By using the Service, you agree to these Terms.

1. Account and license

To use FORG, you must create an account and activate a license key. You are responsible for maintaining the confidentiality of your license key and account credentials. License keys are non-transferable and may only be used by the individual or organization to whom they were issued.

We reserve the right to revoke licenses for violation of these Terms, including suspected fraud, abuse, or non-payment. Revoked licenses are removed from the device keystore and cannot be re-activated.

2. Permitted use

You may use FORG for observability and cost control for AI coding agents, including metadata-only usage reporting, budget alerts, and opt-in gateway controls where enabled. You may not:

• Resell or sublicense FORG to third parties
• Reverse engineer, decompile, or disassemble the FORG agent binary
• Use FORG to monitor individuals without their knowledge in violation of applicable law
• Circumvent FORG's technical or security protections
• Use FORG in a manner that violates applicable laws or regulations

3. Subscription and payment

Current plans and pricing are listed on our pricing page (Solo, Team with a three-seat minimum, and custom Enterprise). Paid plans are billed in advance on a monthly or annual basis via Stripe. You authorize us to charge your payment method at the start of each billing cycle. All fees are non-refundable except as required by law or as expressly stated in these Terms.

If your payment fails, we will attempt to retry for up to 7 days before moving your account into a limited billing state or suspending paid access. Data above your active plan's retention limits will be subject to the data retention policy.

4. Data and privacy

Your use of the Service is governed by our Privacy Policy, incorporated here by reference. FORG processes metadata about AI usage — it does not store prompts, code, tool inputs or outputs, completions, or message content.

5. Service availability

We strive to maintain high availability but do not guarantee uptime unless a separate written agreement expressly provides otherwise.

6. Intellectual property

FORG and all associated software, trademarks, and content are owned by UpgradIQ, Inc. These Terms do not grant you any intellectual property rights in FORG except the limited right to use the Service as permitted by these Terms.

You retain ownership of your data. By using the Service, you grant us a limited license to process your data for the purpose of providing the Service.

7. Disclaimer of warranties

THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE ERROR-FREE OR UNINTERRUPTED.

8. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, UPGRADIQ SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY. IN NO EVENT SHALL OUR TOTAL LIABILITY EXCEED THE AMOUNT YOU PAID US IN THE TWELVE MONTHS PRECEDING THE CLAIM.

9. Indemnification

You agree to indemnify and hold harmless UpgradIQ and its officers, directors, and employees from any claims, damages, and expenses arising from your use of the Service in violation of these Terms or applicable law.

10. Termination

Either party may terminate these Terms at any time. Upon termination, your access to the Service will cease and your data will be deleted per the retention schedule. We may terminate for cause immediately upon notice.

11. Governing law

These Terms are governed by the laws of the State of Delaware, without regard to conflict of law principles. Disputes shall be resolved in the state or federal courts located in Delaware.

12. Dispute resolution

Any dispute arising out of or relating to these Terms or the Service that cannot be resolved informally shall be finally settled by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, with proceedings conducted in Delaware. Judgment on the award may be entered in any court of competent jurisdiction.

Class action waiver. Each party waives any right to bring or participate in a class, collective, or representative action. Arbitration or litigation proceeds only on an individual basis.

Exceptions. Either party may seek emergency injunctive or equitable relief in a court of competent jurisdiction solely to protect intellectual property rights or confidential information pending arbitration. Claims that qualify for small claims court (under applicable monetary thresholds) may be brought there at the claimant's option.

13. Changes to Terms

We may update these Terms. For material changes, we will provide 30 days' notice by email. Continued use of the Service after the effective date constitutes acceptance of the updated Terms.

14. Contact

UpgradIQ, Inc.
Legal inquiries: hello@forg.pro