Customer successWhat it means for you.
A function focused on helping customers achieve their goals with a product so they stay and grow.
Growth Score · Retention
Definition
What it means
Customer success goes beyond support by working proactively toward the customer's outcomes. It covers onboarding, check-ins and finding upgrade moments.
For small companies, automation can carry part of this role.
In Growth Score
Part of your score
Retention
More in Retention
FAQ
Quick answers
What is Customer success?
A function focused on helping customers achieve their goals with a product so they stay and grow.
Where does it sit in Growth Score?
It belongs to the Retention pillar, one of the 12 pillars your score is built from.
What should I read next?
Start with Customer retention and Onboarding, then browse the other terms in Retention.
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Nearby in the A to Z
How does your site score?
Growth Score reads your site and scores its Retention pillar against sites like yours.
Your Growth Score is 100
Your next fix is waiting in your dashboard.