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Customerhealth score
A combined measure that predicts whether a customer is likely to stay, grow or leave.
Growth Score · Retention
Definition
What it means
A health score blends signals such as usage, support tickets, payments and survey answers. It helps teams reach out before a cancellation. Validate it against past churn so it reflects reality.
In Growth Score
Part of your score
Retention
More in Retention
FAQ
Quick answers
What is Customer health score?
A combined measure that predicts whether a customer is likely to stay, grow or leave.
Where does it sit in Growth Score?
It belongs to the Retention pillar, one of the 12 pillars your score is built from.
What should I read next?
Start with Churn rate and Customer success, then browse the other terms in Retention.
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How does your site score?
Growth Score reads your site and scores its Retention pillar against sites like yours.
Your Growth Score is 100
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