Customer feedbackWhat it means for you.

What customers tell you about their experience, through surveys, reviews and conversations.

Growth Score · Data & Measurement

Definition

What it means

Feedback shows what works and what frustrates. The value comes from collecting it consistently, grouping it by theme and acting on the largest issues. Tell customers what changed so they keep sharing.

In Growth Score

Part of your score

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Go deeper

Guides that cover it

Turn tickets into decisionsA monthly pass that turns a pile of tickets and reviews into one ranked list.SaaS metrics that matterThe seven numbers that predict growth, and what each one tells you to do next.Measure and learnPick three numbers, connect honest sources and review them every week with one decision.

Data & Measurement

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FAQ

Quick answers

What is Customer feedback?

What customers tell you about their experience, through surveys, reviews and conversations.

Where does it sit in Growth Score?

It belongs to the Data & Measurement pillar, one of the 12 pillars your score is built from.

What should I read next?

Start with Voice of customer and Net Promoter Score, then browse the other terms in Data & Measurement.

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Nearby in the A to Z

PreviousCustomer acquisition cost NextCustomer health score

How does your site score?

Growth Score reads your site and scores its Data & Measurement pillar against sites like yours.

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Your Growth Score is 100

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