Review managementWhat it means for you.
Collecting, monitoring and responding to customer reviews on the sites where they appear.
Growth Score · Referral & Brand
Definition
What it means
Reviews influence both rankings and buying decisions. Ask happy customers to leave one, reply to all feedback politely and address problems publicly.
Never post or buy fake reviews, as it is illegal in many places.
In Growth Score
Part of your score
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Guides that cover it
Referral & Brand
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FAQ
Quick answers
What is Review management?
Collecting, monitoring and responding to customer reviews on the sites where they appear.
Where does it sit in Growth Score?
It belongs to the Referral & Brand pillar, one of the 12 pillars your score is built from.
What should I read next?
Start with Social proof and Google Business Profile, then browse the other terms in Referral & Brand.
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How does your site score?
Growth Score reads your site and scores its Referral & Brand pillar against sites like yours.
Your Growth Score is 100
Your next fix is waiting in your dashboard.