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Refund policyWhat it means for you.
The published rules for when and how a customer can get their money back.
Growth Score · Referral & Brand
Definition
What it means
A clear refund policy reduces fear of buying and cuts support disputes. State the time window, conditions and how to claim. Hiding or complicating it tends to increase chargebacks.
In Growth Score
Part of your score
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Referral & Brand
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FAQ
Quick answers
What is Refund policy?
The published rules for when and how a customer can get their money back.
Where does it sit in Growth Score?
It belongs to the Referral & Brand pillar, one of the 12 pillars your score is built from.
What should I read next?
Start with Guarantee and Trust signals, then browse the other terms in Referral & Brand.
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How does your site score?
Growth Score reads your site and scores its Referral & Brand pillar against sites like yours.
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