CSATWhat it means for you.
Customer satisfaction score: the share of customers who rate an interaction as satisfying.
Growth Score · Referral & Brand
Definition
What it means
CSAT is asked right after a specific event, such as a support chat or a purchase. It measures short-term satisfaction. It complements NPS, which measures broader loyalty.
In Growth Score
Part of your score
Go deeper
Guides that cover it
Referral & Brand
More in Referral & Brand
FAQ
Quick answers
What is CSAT?
Customer satisfaction score: the share of customers who rate an interaction as satisfying.
Where does it sit in Growth Score?
It belongs to the Referral & Brand pillar, one of the 12 pillars your score is built from.
What should I read next?
Start with Net Promoter Score and Customer feedback, then browse the other terms in Referral & Brand.
Browse
Nearby in the A to Z
How does your site score?
Growth Score reads your site and scores its Referral & Brand pillar against sites like yours.
Your Growth Score is 100
Your next fix is waiting in your dashboard.