Service Level Targets
Our operational uptime targets, incident response targets, and scheduled maintenance policies for each FORG plan tier. These are the targets we operate to — binding service-level agreements with credits are offered to Enterprise customers as part of a signed contract.
Last updated: June 2026 · Trust & Compliance
Uptime targets
Uptime is measured monthly across signal ingestion, License Worker, and dashboard availability. Downtime is defined as two or more consecutive failed health checks over a 30-second interval. Figures below are operational targets; only Enterprise contracts include binding commitments.
| Plan | Monthly uptime target | Notes | Incident ack target | Maintenance notice |
|---|---|---|---|---|
| SoloSolo pricing | Best effort | No commitment | Next business day | 24 hours |
| TeamTeam pricing | 99.0% target | Operational target, not a guarantee | 4 business hours | 48 hours |
| EnterpriseCustom | Custom | Defined in your contract | 30 minutes | 72 hours |
Incident severity definitions
All incidents are classified at detection time. Response time targets apply to Team and Enterprise plans. Solo customers receive best-effort responses.
Complete service unavailability or data loss
- Acknowledge
- 15 minutes
- Status updates
- Every 30 minutes
- Resolution target
- 4 hours target
Significant degradation affecting most users
- Acknowledge
- 30 minutes
- Status updates
- Every 60 minutes
- Resolution target
- 8 hours target
Partial degradation, workaround available
- Acknowledge
- 2 hours
- Status updates
- Every 4 hours
- Resolution target
- 24 hours target
Minor issues, minimal user impact
- Acknowledge
- Next business day
- Status updates
- Daily
- Resolution target
- 72 hours target
SLA exclusions
The following are not counted against your monthly uptime calculation:
- Scheduled maintenance announced ≥48 hours in advance
- Cloudflare-wide infrastructure incidents
- Supabase-wide infrastructure incidents
- Force majeure events beyond our control
- Outages caused by customer-side misconfiguration
- Beta features explicitly labeled as preview or experimental
Service credits
Binding service-level agreements — including uptime commitments and service credits for missed targets — are available to Enterprise customers as part of a signed contract. Credit schedules and remedies are defined in that agreement.
Solo and Team plans operate to the uptime targets above on a best-effort basis and do not include contractual service credits. If you experience an outage, contact hello@forg.pro and we'll make it right wherever we reasonably can.
Real-time status
Check live uptime, incident history, and scheduled maintenance at status.forg.pro